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Free Delivery
With purchase of $100
Mondays to Saturdays

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CONTACT US
Tel: +65 6635 8890
Email: drinks@3kraters.com

Delivery And Returns

DELIVERY

Delivery Lead Time
We endeavour to deliver your goods to you within 2-3 working days.

Please take note of the “Estimated delivery date” indicated in the product description and your order confirmation.

Express Delivery
Express same day delivery can be arranged with minimum 3 working hours’ notice.
Express delivery is only available on products indicated “Fast Delivery”.
An express surcharge applies.

Delivery Charges

Normal Service

  • Delivery is free for orders $100 and above
  • For orders below $100, a delivery charge of $5.35 per location applies.

Express Service

  • For orders $100 and above: $13.90 per location
  • For orders below $100: $19.90 per location

Delivery Hours
Delivery Service is available from Mondays to Saturdays across 4 Time Slots

  • Timeslot 1: 10am to 12pm
  • Time Slot 2: 12pm to 3pm 
  • Time Slot 3: 3pm to 6pm 
  • Time Slot 4: 6pm to 10pm

Failed Delivery
We will make one additional delivery attempt free, in case you are not at home to receive it. Following which, we will impose a re-delivery charge of $5.35.

Singapore Law on Sale of Alcohol
By Singapore Law, no persons under the age of 18 may purchase or consume alcohol. We reserve the rights to refuse delivery of goods to persons under 18 years old or if we have strong reasons to infer that the products may be consumed by minors. We may request to view and verify your identification card during delivery.


RETURNS POLICY

No Returns nor Exchange
Goods sold are non-returnable nor exchangeable unless otherwise agreed in writing.

Kindly check your orders upon receipt
You are advised to check that you have received your goods in good order and condition.

Defects, Wrong Product Delivered, Corked Wines
Any defects, wrong product delivered, corked wines should be made known to us (by phone or email) within 3 working days from the date of receipt of goods.
For rightful claims, we will offer a refund on the damaged / defective product within 3 working days from the date of receipt of complaint.
We will arrange for the collection of the defective product at our cost.

We apologise in advance for the inconvenience caused.